1. User Responsibilities
- Users must use the Platform only for lawful purposes and follow Meta’s WhatsApp Business policies.
- Fraudulent, deceptive, or misleading marketing practices are prohibited.
2. Account Security
- Users are responsible for safeguarding their account credentials and must report unauthorized access immediately.
3. Payments and Billing
- Users agree to pay all service fees on time. Failure to pay may result in account suspension.
4. Data Protection
- Users must obtain necessary consent from end-users before sending WhatsApp messages and comply with all data privacy laws.
5. Compliance with Meta Policies
- Users must adhere to Meta’s guidelines to avoid suspension or termination of access to the WhatsApp Business API.
*Non-Refundable Scenarios (Where Refunds Are NOT Possible):*
❌ Customer-side issues (invalid phone numbers, blacklisted numbers)
❌ Recipient-side issues (phone off, poor signal, network issues)
❌ Spam/filter rejections by carriers
❌ Regulatory & compliance violations (TRAI guidelines, prohibited content)
❌ Account cancellations after 30 days
❌ Voluntary service downgrades
❌ Promotional/discounted credits
❌ Disputed delivery confirmations
❌ Account violations (spam, abuse)
❌ Customer-side network/API issues
❌ Message content problems